Go to ‘ Privacy,’ and on the next page, click ' Edit' in the messaging section and select the ‘ On’ checkbox to allow people to contact you privately through the Message button. Once logged in, click on the ' Settings' button. Next, select the page you want to enable the Inbox functionality. On the new page, ensure the active business integrations display the ' Reviews App.' Login to your Facebook account and click the ' Settings & Privacy' button from the drop-down options.Ĭlick ‘ Settings,’ and on the next page, click ' Business integrations' from the left navigation rail. Once Facebook integration is successful, you need to grant access to your Birdeye account on the Facebook page to ensure the Inbox works smoothly. To learn how to integrate your Facebook with Birdeye, read the following help center articles:įor single-location accounts: How to integrate your social media page(s) with Birdeye - Single Location Account?įor multi-location accounts: How to integrate Facebook pages with Birdeye - Multi-location Account? CONFIGURING FACEBOOK MESSENGER To respond to the incoming Facebook Messenger chats, you must integrate your Facebook page with your Birdeye account. Businesses will also receive email and app notifications for every message received through Facebook. Go to the “Settings” section of your Facebook page → “Advanced Messaging.With the integration of Facebook Messenger and Birdeye Inbox, businesses will have the ability to respond to Facebook messages via the Birdeye Inbox.A third-party bot platform that supports the Handover Protocol and is integrated with your Facebook Page.A working Creatio Facebook Messenger channel.These instructions are usually available in the bot platform's vendor documentation. The chatbot setup and Facebook integration procedure depend on the bot platform. This option is only available for Facebook Messenger chats. Set up third-party chatbot integration (optional)Ĭreatio allows you to integrate third-party chatbots that will process common user requests, reducing the load on the agents. g., development, testing, and production environments, only the last integrated instance will receive messages. If you add the channel to several applications, e. Keep in mind that you can only connect a single Facebook page to a single Creatio application. Note that you can only set up synchronization for Facebook Pages and not for personal profiles.
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